The Funeral Service Consumer Standards Review steering group, chaired by former Chief Ombudsman Lewis Shand Smith, met for the first time today.
The Steering Committee comprises representatives from funeral firms large and small -– and those both in trade association membership and those not -– as well as consumer representatives and other industry stakeholders with an interest in funeral matters.
The Committee’s initial meeting included discussions about a number of documents relating to the review, agreement of a work programme and the creation of cross sector working groups. The group unanimously agreed membership of the two FSCSR working groups and appointed Natalie McKail, HM Inspector of Funeral Directors (Scotland), to chair both groups.
The FSCSR was initiated to assess how standards and quality of service are inspected and reviewed and to develop joint solutions to existing issues, make clear recommendations to Government and produce at an agreed code of practice and approach to how pricing information is made available to the public. The creation of the group was referenced in the Competition and Markets Authority’s final report, recommending a market investigation.