In September, the second of the two working groups for the Funeral Service Consumer Standards Review met to consider how transparency of both pricing information and service quality can be improved, to ensure it is clear, consistent and accessible for bereaved consumers.
Working Group B is seeking to identify practical steps that could be taken to improve consumers’ ability to usefully compare services offered by different service providers. In particular, the group will consider how transparency in relation to services offered, the standard of those services and pricing could be improved.
In doing so the Group will consider:
- the strengths and weaknesses of approaches adopted by service and price comparison websites;
- the strengths and weaknesses of approaches adopted by a selection of funeral directors in the UK;
- the strengths and weaknesses of approaches adopted in other jurisdictions (e.g. the USA); and
- what service aspects/standards a consumer would consider to be a minimum requirement; and consider the level of detail that a consumer would find helpful
Membership of Working Group B is as follows:
- Paul Allcock (SAIF Executive member)
- Kim Bird (Aboutthefuneral.com)
- Claire Brandon (Quaker Social Action)
- Simon Cox (Dignity plc)
- Jeremy Field (NAFD Executive member)
- Michael Hart (independent funeral director – A Abbott & Sons)
- Sarah Jones (independent funeral director – Full Circle Funerals)
- Jon Levett (NAFD CEO)
- Terry Tennens (SAIF CEO)
- Gordon Swan (Golden Charter)
- James Daley (Fairer Finance)
- Sam Kershaw (corporate funeral director – Funeral Partners)
Chaired by Natalie McKail, membership of the group includes the representatives of both main funeral sector trade associations, representatives from funeral firms large and small, representatives from consumer organisations and experts in regulatory matters.