The Funeral Service Consumer Standards Review (FSCSR) is an independently-chaired project that brings together the skills and knowledge of industry experts and key stakeholders with a view to improving quality, standards and outcomes for funeral service consumers. The steering group comprises representatives from funeral firms large and small – and both those in trade association membership and those not – as well as consumer representatives and other industry stakeholders with an interest in funeral matters.
The FSCSR was initiated to assess how standards and quality of service are inspected and reviewed are develop joint solutions to discuss tackling these issues, make clear recommendations to Government and produce at an agreed code of practice, approach to inspections, and approach to how pricing information is made available to the public. The creation of the group was referenced in the Competition and Markets Authority’s final report, recommending a market investigation.
Secretariat for the group is being provided jointly by funeral industry trade associations, the National Association of Funeral Directors and Society of Allied and Independent Funeral Directors.